Q: Is it safe to give online?
Yes. In many ways giving online is safer than writing a check because an electronic gift cannot be lost or stolen. The security of the system is continually managed by Pushpay.
Q: What types of bank accounts can I give from?
You can give online from your checking account, MasterCard, Visa or Discover.
Q: Are there any fees involved with giving online?
You will not pay any fees with an online gift. In addition, online gifts are a more cost efficient way for First At Firewheel to process donations.
Q: Can I make a one-time contribution?
Yes. The system allows you the option of either making a one-time contribution or setting up a recurring contribution.
Q: If I want to set-up a recurring gift, what are my options for frequency of my gift?
For recurring gifts, you have the option of giving weekly, every 2 weeks, monthly, 1st & 15th monthly.
Q: Can I change my personal information or the amount or the frequency of my gift once I have set it up?
Yes. You can change or cancel your contribution at any time before the date of your next contribution. Simply log in to the system using your user name and password and make the necessary changes in the system.
Q: Can I review my donation history online?
Yes. The site will allow you to view the complete history of your contributions, given online. Once you’ve created an account, you will able to contribute immediately.
Q: Will I still receive regular contribution statements from the church?
Yes. First At Firewheel will continue to send year-end contribution statements to your address on file for tax purposes.
Q: When will contributions be taken from my account?
Contributions will be taken from your specified bank account within 48 business hours of the date you requested. This time frame allows time for the contribution to process through your bank and First At Firewheel’s bank. If the date of your contribution falls on a weekend or a holiday, the transaction will be initiated on the next banking day.
Q: Can I designate my gift to a particular fund?
Yes, you can designate your gift simply by clicking the drop down menu and selecting the area you desire. We may also add additional causes at specific times.
Q: Does it matter which Internet browser I use?
No. Any browser will work.
Q: Can I use a debit card?
You can use a debit check card from Visa or MasterCard, but true debit cards are not accepted through the Pushpay system due to the sensitivity of securely requesting a Personal Identification Number (PIN). ACH bank drafts can be used instead for true debits.
Q: I have additional questions about online giving that have not been addressed. Who can I talk to?
For any questions, concerns or comments about the online giving system, please contact us at firstname.lastname@example.org. You will receive a response from our staff as soon as possible.